Shipping policy

FIT & FURY

SHIPPING POLICY

Effective Date: 1 June 2025   |   Last Updated: 1 May 2026

Applicable to: www.fitandfury.in

 

•  Free shipping: On all prepaid orders above ₹1,999

•  Order processing: 1-2 business days after order is placed

•  Standard delivery: 2-5 business days (Kerala) | 4-7 business days (rest of India)

•  Express delivery: Available in Kochi only — call us to arrange

•  Delivery area: All India (domestic only)

 

Fit & Fury ships all online orders placed on www.fitandfury.in across India. Orders are fulfilled and dispatched from our stores in Kaloor and Aluva, Kochi, Kerala. We work with multiple reputed courier partners to ensure your supplements reach you safely and on time.

 

This Shipping Policy applies only to orders placed on our online store. For in-store purchases at any of our physical locations, separate terms apply.

 

We deliver to all serviceable pin codes across India. We do not currently offer international shipping.

 

In rare cases, certain remote or unserviceable pin codes may not be covered by our courier partners. If your pin code is not serviceable, you will be notified at checkout or contacted by our team after your order is placed. A full refund will be issued if we are unable to deliver to your location.

 

Shipping charges are calculated based on your order value and delivery location:

 

Free Shipping: All prepaid orders above ₹1,999 qualify for free standard shipping across India.

Standard Shipping Charge: Orders below ₹1,999 will attract a shipping fee, which will be clearly displayed at checkout before you complete payment.

Shipping charges are non-refundable except in cases where the return is due to our error (e.g., wrong product dispatched or item damaged in transit).

 

Once a successful payment is received, your order enters our processing queue. Orders are typically packed and handed over to our courier partner within 1-2 business days.

 

Business days are Monday to Saturday, excluding public holidays. Orders placed on Sundays or public holidays will begin processing on the next business day.

 

During peak seasons, promotional sales, or festive periods, processing times may be slightly longer. We will communicate any significant delays via email or WhatsApp.

 

The following are estimated delivery timeframes from the date of dispatch (not the date of order):

 

•       Kerala: 2-5 business days

•       Andhra Pradesh, Tamil Nadu, Karnataka, Telangana: 3-5 business days

•       Rest of India (major cities): 4-6 business days

•       Remote areas, smaller towns, and Tier 3+ locations: 5-7 business days

 

These are estimated timeframes only and are not guaranteed. Actual delivery may vary due to courier workload, weather conditions, public holidays, local disruptions, or other factors beyond our control. Fit & Fury shall not be held liable for delays caused by third-party courier partners.

 

We offer an express delivery option exclusively for customers located within Kochi, Kerala. Express delivery is not available through the standard checkout flow and must be arranged directly with our team.

 

To request express delivery in Kochi, please call us before placing your order:

•       Kaloor Store: +91 9072266444

•       Aluva Store: +91 7994480077

 

Express delivery availability is subject to stock at the nearest store and staff availability. Additional charges may apply for express delivery and will be communicated to you before confirmation.

 

Once your order is dispatched, you will receive a shipping confirmation via email and/or WhatsApp containing your tracking number and a link to track your shipment on the courier partner's website.

 

Tracking information may take up to 24 hours to become active after dispatch. If you have not received a tracking update within 3 business days of placing your order, please contact us at info@fitandfury.in or WhatsApp us at +91 9072266444.

 

If our courier partner is unable to deliver your order because you are unavailable at the delivery address, the following process applies:

 

1.  First Attempt — The courier will attempt delivery at your registered address.

2.  Re-attempt — If the first attempt fails, the courier will automatically re-attempt delivery on the next business day.

3.  Customer Contact — The courier may contact you on the phone number provided at checkout to reschedule delivery. Please ensure your phone number is accurate.

4.  Return to Origin (RTO) — If all delivery attempts fail, the parcel will be returned to our store (RTO). We will contact you to discuss next steps.

 

If your order is returned to us due to failed delivery attempts, an incorrect address, refusal to accept the parcel, or the parcel being unclaimed, the following will apply:

 

•       We will notify you via email or WhatsApp once the returned parcel reaches us

•       You may request a re-shipment of your order — re-shipping charges will apply and must be paid before re-dispatch

•       Alternatively, a refund will be issued for the product value. Original shipping charges (if any) will be deducted from the refund amount

•       Refunds for RTO orders will be processed within 5-7 business days of the parcel being received back at our store

 

To avoid RTO situations, please ensure your delivery address, flat/house number, landmark, and phone number are accurate and complete at the time of ordering.

 

It is the customer's sole responsibility to provide a correct, complete, and deliverable shipping address at checkout. Fit & Fury is not responsible for non-delivery or delays arising from:

•       Incorrect or incomplete address details

•       Missing flat number, building name, or landmark

•       Wrong pin code entered

•       Unavailability of the recipient at the stated address

 

If you notice an error in your shipping address immediately after placing your order, please contact us at info@fitandfury.in or call +91 9072266444 as soon as possible. We will do our best to correct the address before dispatch, but we cannot guarantee changes once the order has been handed to the courier.

 

If your order arrives with visible damage to the outer packaging, please:

•       Photograph or video the parcel before opening it

•       Accept the parcel and then contact us within 48 hours via WhatsApp or email with photos or a video

•       Do not discard the original packaging as it may be needed for a courier claim

 

Parcels that appear severely damaged or tampered with at the time of delivery may be refused. If you refuse a parcel, please notify us immediately so we can arrange a replacement or refund. Refer to our Return & Refund Policy for further details on damaged goods.

 

For any shipping-related queries, tracking assistance, or to arrange express delivery in Kochi, please reach out to us:

 

Fit & Fury (Sole Proprietorship)

Email: info@fitandfury.in

WhatsApp / Phone: +91 9072266444 (Kaloor) | +91 7994480077 (Aluva)

Address: Kaloor, Kochi, Kerala, India

Business Hours: Monday to Saturday, 9:00 AM to 8:00 PM IST

 

 

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